1. Terms of Service
These Terms of Service are a contract between you and Bot Ezy (referred to in these Terms of Service as “website”, ” Bot Ezy “, “us”, “we” or “our”), the provider of the Bot Ezy website and the services accessible from the Bot Ezy websites and domains (which are collectively referred to in these Terms of Service as ” Bot Ezy “). The Bot Ezy websites and domains are chat.botezy.com, botezy.com, all subdomain of botezy.com, and all other websites and domains owned or operated by Bot Ezy.
You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the Bot Ezy Service. In these Terms of Service, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.
2. Your account
2.1. A human must register your account. Accounts registered by “bots” or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
2.2. You must provide a valid permanent email address, along with any other information required by Bot Ezy during the registration process. One person or legal entity may not maintain more than one free account.
2.3. You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy.
2.4. You may not use the Bot Ezy Service for any illegal or unauthorized purpose. You must not, in the use of the Bot Ezy Service, violate any laws in your jurisdiction, including, among other things, by: distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program; covering or obscuring any notice, legend, warning or banner contained on the Bot Ezy Service; interfering with or circumventing any security feature of the Bot Ezy Service or any feature that restricts or enforces limitations on use of or access to the Bot Ezy Service; infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any other person as determined by Bot Ezy in its sole discretion; or deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.
3. Apps updates and support
The Bot Ezy Apps purchased from CodeCanyon(https://codecanyon.net/) are subject to the Envato Terms: 6 months of support and lifetime updates. The Bot Ezy Apps purchased outside of CodeCanyon include 1 year of free updates and 6 months of support.
4. Payment and Refunds
A valid credit or debit card or PayPal account is required for buying Bot Ezy and the Bot Ezy Apps. The Bot Ezy Software and the Bot Ezy Apps are billed in advance in accordance with our pricing schedule. In order to treat everyone equally, no exceptions will be made. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) income taxes. You agree to pay for any taxes that might be applicable to your use of the Support Board Service or payments made by you in connection with your use of the Support Board Service. You will be eligible for a full refund only if all of the following conditions are verified:
4.1. The Bot Ezy software and/or the Bot Ezy Apps have issues and/or do not work properly in your hosting/server/website.
4.2. The Bot Ezy Support has verified the issue and has not been able to solve it within 72h from the time you provided the accesses and/or links to your hosting/server/website.
4.3. The problems/issues are related to the Bot Ezy software and/or the Bot Ezy Apps. You will not be eligible for a refund if the issue is related to your hosting/server.
To verify and solve the issue our support team could ask you the accesses (user, password, IP) of your website/hosting/server. You will not be eligible for a refund if you refuse to provide us these details. We apply the refund policy of Envato for Bot Ezy and the Bot Ezy apps, for more details click here.
5. Violation of these Terms of Service
We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Users who violate the Terms of Service. You hereby agree that Bot Ezy may, in the exercise of our sole discretion, remove or delete any data, accounts or other content that violates these Terms of Service or that is otherwise objectionable. Bot Ezy, in its sole discretion, has the right to suspend or terminate your account if you breach these Terms of Service. Any termination of your account will result in the deactivation or deletion of your account, denied access to your account, and the removal of all content in your account.
6. Slack App
The Slack app (https://Botezy.com/slack) has no recurring costs but we reserve the right to terminate the service at any time if we deem it necessary. The main reason for stopping the service is the sending / receiving of too many messages. While we offer the Slack integration for free, our servers must process every message sent to make the integration works, and this has costs (we pay for it). In the case we decide to stop the service:
6.1. We will contact you prior to stop the service to notify you and discuss any solutions to the problem.
6.2. We will provide you a technical guide to continue using the Slack app without using our servers or we will give you a full refund of the Slack app.
7. Messenger App
The Messenger app (https://botezy.com/messenger) has no recurring costs but we reserve the right to terminate the service at any time if we deem it necessary. The main reason for stopping the service is the sending / receiving of too many messages. While we offer the Messenger integration for free, our servers must process every message sent to make the integration works, and this have costs (we pay for it). In the case we decide to stop the service:
7.1. We will contact you prior to stop the service to notify you and discuss any solutions to the problem.
7.2. We will provide you a technical guide to continue using the Messenger app without using our servers or we will give you a full refund of the Messenger app.
8. Intellectual Property and Content Ownership
The contents of the Bot Ezy software are copyrighted. Bot Ezy, and the Bot Ezy logos, are trademarks of Bot Ezy and may not be used without our express written permission. You can not duplicate, copy, sell, share, distribute or reuse any portion of the HTML/CSS/PHP/JS or visual design elements of the Bot Ezy software, Bot Ezy Apps (Slack, Dialogflow, Woocommerce, and all other apps and addons of Bot Ezy and this website (https://botezy.com/) without express written permission. You do not acquire any ownership rights by using the Bot Ezy Service and the Bot Ezy software. You can use our logos and graphics of this website (https://botezt.com/), including the ones available on Envato only to promote(as affiliate or with any other marketing activity) the Bot Ezy software and the Bot Ezy Apps. You’re allowed to install and use the Bot Ezy software only on 1 website/domain per license. The Envato Regular License purchase gives you the legal rights to install and use the Bot Ezy software only on 1 website/domain. The Envato Extended License purchase does give you the rights to re-sell or distribute Bot Ezy, including parts of it, and including as a SAAS. The Envato Extended License purchase (also called SaaS version (https://botezy.com/saas)) and the Reseller License Purchase (also called reseller version (https://botezy.com/resellers)) does NOT give you the rights to re-sell or distribute Bot Ezy, including parts of it, and including as a SAAS, on the Envato marketplace (https://www.envato.com/) (including CodeCanyon (https://codecanyon.net/)) and the AppSumo markeplace (https://appsumo.com/). You are not allowed to re-sell or distribute Bot Ezy, including parts of it, and including as a SAAS, on the Envato marketplace (https://www.envato.com/) (including CodeCanyon (https://codecanyon.net/)) and the AppSumo markeplace (https://appsumo.com/) in any circumstance.
9. Termination by User
You have the right to terminate your subscription to Bot Ezy under different conditions depending on whether your subscription was made on a monthly or annual basis. Monthly subscription: if the fees for the use of Bot Ezy are paid on a monthly basis, the termination will become effective from the first day following the monthly period during which the termination was notified. For example, in the case of a subscription taken out on April 10 and termination notified on May 15, the termination will become effective on June 10. Annual subscription: if the fees for the use of Bot Ezy are paid on an annual basis, the termination will become effective from the first day following the relevant annual period. For example, in the case of a subscription taken out on January 1, 2021 and termination notified on August 15, 2021, termination will become effective on January 1, 2022. Access to Bot Ezy and the License remains in effect until the effective date of termination. As the adherence to the Terms is made for a fixed period, on a monthly or annual basis, no refund of the fees for the use of Bot Ezy, whether paid on an annual or monthly basis, shall be granted. You are not entitled to invoke your own breach of the Terms, and in particular the inaccuracy of one or more of your statements, to request early termination of the Bot Ezy services. You can terminate a subscription by clicking the button “Cancel subscription” in the “Membership” section of the Bot Ezy account page (https://chat.botezy.com/account?tab=membership). You can terminate the autorecharge of credits by unchecking the “Auto recharge” checkbox in the “Membership” section of the Bot Ezy account page (https://chat.botezy.com/account?tab=membership).
10. Limited Liability
You acknowledge and expressly agree that you assume full responsibility for your use of Bot Ezy. While the security of Bot Ezy is our priority (see https://botezy.com/docs/#security), you acknowledge and expressly agree that any information you send or receive during your use of Bot Ezy may not be secure and may be intercepted or acquired by unauthorized parties. You acknowledge and expressly agree that your use of the Bot Ezy is at your sole risk, and that the Bot Ezy may prove to be defective or vulnerable, thus exposing your information systems to the risk of intrusion or corruption. You agree to ensure the security of the systems, programs and data, and you acknowledge that you are solely responsible for the configuration of your computer hardware, programs and platforms used to access Bot Ezy. You acknowledge that you are solely responsible for the use of Bot Ezy, including any statements or information communicated via the Bot Ezy Software in breach of applicable laws or regulations. In particular, you agree not to:
10.1. Use Bot Ezy for any purpose other than for your own business
10.2. Use or attempt to use the Bot Ezy Software in an offensive, abusive or unlawful manner or purpose, in particular by publishing or using terms that may be offensive or inappropriate;
10.3. transmit or attempt to transmit copyrighted material without the prior express consent of the copyright owner;
10.4. Use or attempt to use any automated program (including, but not limited to, a robot, spider or other automated means or interface to access the Bot Ezy Software;
10.5. Interfere or attempt to interfere with the proper functioning of the Bot Ezy Software in a manner that could damage, disable, overload or alter the Bot Ezy Software, in particular, hack or attempt to circumvent any content filtering techniques that Bot Ezy reserves the right to use;
10.1. Without prior purchase of the Envato Extended License of Bot Ezy, copy, modify, merge, sell, redistribute, assign, transfer Bot Ezy or the source code of the Bot Ezy Software or any part thereof, as well as reverse engineer, decompile, disassemble, translate, decrypt or otherwise attempt to discover the source code used for the Bot Ezy Software;
10.1. Infringe or attempt to infringe any patent, trademark, trade secret, copyright held by Bot Ezy;
10.1. Introduce or attempt to introduce viruses, Trojan horses or other malicious or technologically harmful hardware.
Finally, you understand and agree that neither Bot Ezy nor its suppliers or licensors shall be liable to you for any direct, indirect damages of any kind, including but not limited to, damages for loss of property, profits, goodwill, use, data or other tangible or any other damages based on contract, tort, or otherwise (even if Bot Ezy has been advised of the possibility of such damages), resulting from: the use or the inability to use the Bot Ezy Software; unauthorized access to or alteration of your transmissions or data; statements or conduct of any third party on Bot Ezy; any actions we take or fail to take as a result of communications you send to us; human errors; technical malfunctions; failures; omissions, interruptions, latency, deletions or defects of any device or network, providers, or software (including, but not limited to, those that do not permit participation in Bot Ezy); any injury or damage to computer equipment; inability to fully access Bot Ezy. theft, tampering, destruction, or unauthorized access to, images or other content of any kind; data that is processed late or incorrectly or is incomplete or lost; typographical, printing, or other errors, or any combination thereof; or any other matter relating to Bot Ezy. If despite the above Bot Ezy is found liable by a court for any reason whatsoever, you expressly agree that its aggregate liability will be strictly limited to the fees for the access of Bot Ezy charged to you during the last twelve (12) months prior to the date of the document instituting the proceedings.
11. Fees and Payment Terms
Unless explicitly specified otherwise in the price quotation or by Bot Ezy in writing, all price quotations are non-binding and may be adjusted at any time, particularly if other or additional information is provided. Payment obligations are non-cancelable and the Bot Ezy Fees, taxes, purchases, once paid, are non-refundable to the greatest extent permitted by applicable law. You will pay the Fees due under these terms in accordance with the following applicable payment method:
11.1. If we agree that you may remit Fees using a credit card, you represent and warrant that you are authorized to use that credit card, that any and all Fees may be billed to that credit card, and that payment of such Fees will not be declined, and you expressly authorize us and/or our third-party payment processor to charge the applicable Fees on said credit card;
11.2. If we agree that you may remit fees using a direct debit, standing order or other form of automatic bank or payment mandate (automatic debit mandate), you represent and warrant that you are authorized to apply that automatic debit mandate, that any and all Fees may be discharged using that automatic debit mandate, that payment of such Fees will not be declined, and you expressly authorize us and/or our third-party payment processor to implement the automatic debit mandate; We reserve the right to require you to set up an automatic debit mandate in order to use our Services.
By purchasing (also called subscribing) a Bot Ezy subscription (also called “Membership”) (https://cloud.board.support/account/?tab=membership) you agree to pay Bot Ezy the monthly or annual subscription fees indicated for that service. By enabling the “Auto recharge” option of the Bot Ezy credits (https://botezt.com/docs/#cloud-credits) you agree to pay Bot Ezy the fees indicated for that service. By purchasing (also called subscribing) a Bot Ezy subscription and by enabling the “Auto recharge” option of the Bot Ezy credits By giving us your consent, you authorize us to autonomously and automatically charge you, and agree to be charged automatically.
12. Whom do I contact if I have any questions?
If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us by post or email:
By email:
admin@botezy.com
By mail or courier:
BOTEZY
PO BOX 1786
SAINT JOHNS
ARIZONA